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EverFocus Electronics Corp.


Product Warranty


EverFocus Electronics Corporation


EverFocus Electronics Corporation ("EverFocus") will repair or replace, at no charge to the purchaser,

any merchandise found to be defective in material or workmanship,

for the following period of time, from the date of shipment from EverFocus.

Based on the RMA policy, products with the defective rate of AQL.

Product Category Warranty Period (Parts and Labor)
DVRs & eZ.HD DVRs 3 years
Mobile DVRs 3 years
Analog Fixed Cameras & eZ.HD Cameras 3 years
Analog IR Cameras & eZ.HD Cameras 3 years
Analog Zoom Cameras; eZ.HD Cameras 1 year
Access Control Products 2 years
IP Speed Dome & PTZ & Zoom & Motorized Cameras 1 year
Network Cameras* 1 year
Video Servers 3 years
Quads & Processors 1 year
Hard Drives 3 years
Monitors 1 year
Lenses and Accessories 1 year
HD-SDI DVRs** 3 years
HD-SDI Cameras 2 years
HD-SDI Accessories 1 year
NVRs 2 years
PoE Switch 1 year
Industrial PC**** 2 years

  *All network cameras with fixed lens have 2-year warranty 
** For HD-SDI DVRs: EPHD 16+U / EPHD08+ only have 2-year warranty
**** For eNVP series models, 2-year warranty does not include NVIDIA Jetson module.
Warranty for NVIDIA Jetson modules should follow the warranty policy of NVIDIA Corporation.

All products sent back to EverFocus require a pre-approved Return Merchandise Authorization (RMA) number through agent or distributor. Shipments without an RMA number marked clearly on the outer packaging will be refused. For warranty repairs, Purchaser will return the defective Product, freight prepaid to EverFocus. The product to be repaired is to be returned in either its original carton or a similar package affording an equal degree of protection. EverFocus will return the repaired Product freight prepaid to Purchaser via ground shipping. After the applicable warranty period, Purchaser must pay all labor and/or parts charges.

1. Dead on Arrival (DOA) Exchanges

Authorized EverFocus distributors may offer DOA exchange for any defective product for a period of 90 days from shipment from the factory. Distributors must make exchange from in-stock items. No rush orders will be approved for DOA exchanges.

2. DOA Sales Return

An RMA number is required for all sales return. Full credit will be issued for items delivered within 90 days if in original condition and packaging. All returns will be evaluated upon return and additional fees may be charged based on the condition of products.

3. Notification of Claims: Warranty Service

If Purchaser believes that the Product is defective in material or workmanship, then written notice with an explanation of the claim shall be given promptly by Purchaser to EverFocus. All claims for warranty must be made within the warranty period. If after investigation EverFocus determines that the reported problem was not covered by the warranty, Purchaser shall pay EverFocus the cost of the investigating the problem at its then prevailing per incident billable rate. No repair or replacement of any Product or part thereof shall extend the warranty period as to the entire Product. All products will be inspected upon return and additional fees may apply or exchange may be denied if the unit is missing accessories, has suffered cosmetic or internal damage due to improper use or mishandling of item. Units that are deemed No Fault Found (NFF) will be sent back to the distributor with a handling fee and no exchange will be granted.

4. Exceptions to Limited Warranty

EverFocus shall have no liability or obligation to Purchaser with respect to any Product requiring service during the warranty period which is subjected to any of the following: abuse, improper use; negligence, accident, modification, failure of the end-user to follow the operation procedures outlined in the user’s manual, failure of the end-user to follow the maintenance procedures in the service manual for the Product where a schedule is specified for replacement or maintenance or cleaning of certain parts (based on usage) and the end-user has failed to follow such schedule; attempted repair by non-qualified personnel; operation of the Product outside of the published environmental and electrical parameters, or if such Product’s original identification (trademark, serial number) markings have been defaced, altered, or removed. EverFocus excludes used Products which have not been sold by EverFocus to the Purchaser.

5. Proof of Purchase

The Purchasers dated bill of sale must be retained to establish warranty eligibility. Warranty period will be determined based on product serial number.

Disclaimer of Warranty

Except for the foregoing warranties, EverFocus hereby disclaims and excludes all other warranties, express or implied, including, but not limited to any and/or all implied warranties of merchantability, fitness for a particular purpose and/or any warranty with regard to any claim of infringement that may be provided in section 2-312(3) of the uniform commercial code and/or in any other comparable STTE statue. EverFocus hereby disclaims any representations or warranty that the product is compatible with any combination of non-EverFocus product's purchaser may choose to connect to the product.

Limitation on Liability

The liability of EverFocus, if any, and purchaser's sole and exclusive remedy for damages for any claim of any kind whatsoever, regardless of the legal theory and whether arising in tort or contract, shall not be greater than the actual purchase price of the product with respect to which such claim is made. In no event shall EverFocus be liable to purchaser for any special, indirect, incidental, or consequential damages or labor costs of any kind including, but not limited to, compensation, reimbursement or damages on account of the loss of present or prospective profits or for any other reason whatsoever.

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